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Terms and Conditions

Pricing Policy

All our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st May 2010. Product Prices are updated when prices change.

Shipping and Delivery Policy

Shipping and Handling within Australia is $9.95 per order, for orders with no more than 8 individual items. For orders over 8 items a shipping fee can be obtained by calling 1300 545 769

Orders are despatched within 3 business days and shipping times are estimated between 3-7 business days depending on your location within Australia, potentially longer for overseas orders.

The delivery fee for international orders is $12.95 AUD.

Customer Service Policy

Integrity Cosmetics is committed to providing exceptional customer service and good quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or order the wrong item by mistake. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. If you are not happy with the items you purchased we will provide you with a full money back guarantee within 60 days of purchase. To receive a refund we must recieve back the items you wish to receive a refund for within 60 days of purchasing the items, with your tax invoice including your name, address, phone number and email contact details. Upon receiving the returned goods we will refund you 100% of the purchase price of the goods deemed by you to be not suitable for you. You as the customer must pay the freight charges to return the goods to us at Integrity Cosmetics Pty Ltd PO Box 89 Chadstone Centre VIC 3148 Australia. The delivery fee is not included in the amount refunded to you. Should we receive the goods in a damaged or faulty condition we reserve the right to not refund your money, so please take care to have any returned goods arrive with us in good condition.

Privacy Policy

Integrity Cosmetics is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secure. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. Integrity Cosmetics uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Integrity Cosmetics only last while you you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that t can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which the users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Integrity Cosmetics your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy please contact our customer support centre on support@integritycosmetics.com.au